5. ADVANCED TROUBLESHOOTING
| Problem | Possible causes | Solution |
| The Ethernet port's LED is not lighting up | Gateway is in boost mode |
Turn off the power supply, wait until all the gateway's LEDs are off, then change the switch from Boost to Run. After that, Power on the gateway. |
| Can not scan the gateway's IP address |
1. The computer and the gateway are not on the same network 3. The gateway was configured to use static IP mode |
1. Check network of computer and gateway. 2. Use another active DHCP server network to access the configuration interface. 3. Press & hold the reset button within 5 seconds, then wait for 5 minutes before trying again. |
| The gateway is not online on Network Server | Wrong configuration | Check the Package Forwarder configuration on the gateway and gateway register configuration on Network Server. |