Product Warranty and Support
- Warranty term and Support for Daviteq Products and Services
- Procedure for Product return for warranty
- Welcome to the Daviteq' Online Product Manuals
- Instruction to update the firmware for Seismic Sensor
Warranty term and Support for Daviteq Products and Services
Below terms and conditions are applied for products manufactured and supplied by Daviteq Technologies Inc.
1. Warranty
1.1 Free Warranty Conditions:
- The manufacturer undertakes to guarantee within 12 months from shipment date.
- Product failed due to defects in material or workmanship.
- Serial number, label, warranty stamp remains intact (not purged, detected, edited, scraped, tore, blurry, spotty, or pasted on top by certain items).
- During the warranty period, if any problem of damage occurs due to technical manufacturing, please notify our Support Center for free warranty consultancy. Unauthorized treatments and modifications are not allowed.
- Product failed due to the defects from the manufacturer, depending on the actual situation, Daviteq will consider replacement or repairs.
Note: One way was shipping costs to the Return center shall be paid by Customers.
1.2 Paid Warranty
- The warranty period has expired.
- The product is not manufactured by Daviteq.
- Product failed due to damage caused by disasters such as fire, flood, lightning or explosion, etc.
- Product damaged during shipment.
- Product damaged due to faulty installation, usage, or power supply.
- Product damage caused by the customer.
- Product rusted, stained by effects of the environment or due to vandalism, liquid (acids, chemicals, etc.)
- Product damage is caused by unauthorized treatments and modifications.
Notes:
* Customers will be subjected to all repairing expenses and 2-way shipping costs.
* If arises disagreement with the company's determining faults, both parties will have a third party inspection appraise such damage and its decision be and is the final decision.
2. Supports
2.1 Support via Help center:
For support, please contact our support center at the following link:
https://support.daviteq.com/hc/en-us
If you have any questions about the product, you can search for information on that page.
If you can't find the right information, please register an account and send us a request. We will respond within 24 hours.
Our support engineer will contact you via the Ticket system. If the product needs to be sent back to the factory for warranty, we will generate an RMA code so you can send it back to us. To follow the status of the RMA process, customers can visit our SypportSync system as below.
2.2 Return products for warranty:
Customers can visit the below link and register an account to follow your RMA for product returns.
https://daviteq.supportsync.com/
2.3 Special supports
In some special cases, we can provide quick supports via the below Hotline from Monday to Friday (excluding Public Holidays as prescribed)
08:00 AM - 12:00 AM
01:30 PM - 05:00 PM
Hotline: +84.906.885.858
3. Company Contacts
|
Manufacturer Daviteq Technologies Inc
No.11 Street 2G, Nam Hung Vuong Res., An Lac Ward, Binh Tan Dist., Ho Chi Minh City, Vietnam. Email: info@daviteq.com | www.daviteq.com |
Procedure for Product return for warranty
To begin with product return for warranty, please follow these steps.
Step 1 - Go to Customer Portal
Link: https://daviteq.supportsync.com/
Step 2 - Register
- Press the Register button at the right top of the page.
- Enter the information: Full name. Organization, Email, Password and Shipping information
We highly recommend you to input Shipping information so that our RMA system can use that info for receiving/shipping purposes;
Step 3 - Log in the Portal
- Log in with your email and password
Step 4 - Submit a Request
- Fill in the information:
- Select Product: please select the correct product code;
- Select Case type: Question for support, Return Request for returning product for warranty;
- Subject: Please fill in the subject for easy follow up
- Description: please input as below
- Product code and quantity to return;
- List of S/N:
- Reason to return: please describe the details of error, defective....as much as possible.
- Add files: you can attached pictures to prove the reasons above.
- Then press Submit.
After submit the request, you can check your email and this portal to see the updated status of request.
Thank you.
Daviteq Support Team.
Welcome to the Daviteq' Online Product Manuals
On this page, you can find user manuals as well as product specifications, warranty, and support information.
Some documents are confidential and require customers to have an access account. Please contact us via this contact form. Please input the reason you want to have the access account.
Thank you very much!
Daviteq Technologies Inc
Instruction to update the firmware for Seismic Sensor
1. Preparation
- A J-link firmware update cable tool
- An updated firmware of the sensor on the PC for flashing to the sensor.
- A computer run on Windows 7 or higher
- A SEGGER FLASHER software to update the firmware: Download the software at below link, click the installation file and click Next button to install the software to the PC.
Software link: https://www.segger.com/downloads/flasher/Flasher_Windows_x86_64.exe
If the PC run on other operating systems, please download a relevant SEGGER FLASHER software at link: https://www.segger.com/downloads/jlink/
2. Update the firmware
Tick to select Create new project, click Start J-Flash button
Click browser icon
Find with Device max78000 , click to choose and Click OK
Select speed 400 kHz, and tick 0x10000000 Internal program flash, then click OK
Connect the firmware update cable tool to the PC and the sensor
The software will inform the successful connection
Click File menu, click Open data file, browse to the firmware file on the PC, select .elf file type, select the firmware file, then click Open button
After that the software will notify the popup of the successful update
