Procedure for Product return for warranty
To begin with product return for warranty, please follow these steps.
Step 1 - Go to Customer Portal
Step 2 - Register
- Press the Register button at the right top of the page.
- Enter the information: Full name. Organization, Email, Password and Shipping information
We highly recommend you to input Shipping information so that our RMA system can use that info for receiving/shipping purposes;
Step 3 - Log in the Portal
- Log in with your email and password
Step 4 - Submit a Request
- Fill in the information:
- Select Product: please select the correct product code;
- Select Case type: Question for support, Return Request for returning product for warranty;
- Subject: Please fill in the subject for easy follow up
- Description: please input as below
- Product code and quantity to return;
- List of S/N:
- Reason to return: please describe the details of error, defective....as much as possible.
- Add files: you can attached pictures to prove the reasons above.
- Then press Submit.
After submit the request, you can check your email and this portal to see the updated status of request.
Daviteq Support Team.