Procedure for Product return for warranty

To begin with product return for warranty, please follow these steps.

Step 1 - Go to Customer Portal


Step 2 - Register

  • Press the Register button at the right top of the page.
  • Enter the information: Full name. Organization, Email, Password and Shipping information

    We highly recommend you to input Shipping information so that our RMA system can use that info for receiving/shipping purposes;


Step 3 - Log in the Portal

  • Log in with your email and password

Step 4 - Submit a Request

  • Press the button "Submit a Request";



  • Fill in the information: 
    • Select Product: please select the correct product code;
    • Select Case type: Question for support, Return Request for returning product for warranty;
    • Subject: Please fill in the subject for easy follow up
    • Description: please input as below
      • Product code and quantity to return;
      • List of S/N:
      • Reason to return: please describe the details of error, much as possible.
      • Add files: you can attached pictures to prove the reasons above.


  • Then press Submit.

After submit the request, you can check your email and this portal to see the updated status of request.

Thank you.

Daviteq Support Team.