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XI. Troubleshooting iConnector and Globiots

No. Phenomena Reason Solutions
1 Cannot read modbus
  • No power supply, the power cord is incorrectly connected
  • Modbus connection pin A, B is loose or wrong
  • Configuration slave address, baudrate, parity is not correct
  • Reading the wrong command, wrong address register
  • Check the power connection
  • Check the connection modbus A, B
  • Check the configuration of slave address, baudrate, parity
  • iConnector only supports modbus 3, 4, and 16. Check if the value of modbus status returned by 2 or 3 is an incorrect address reading.
2

Failed to add auto sensor

(iConnector integrated Co-ordinator version)
  • When the first 5 minutes are up, the sensor cannot be added
  • Node needs to be added further away from WS433-CL
  • The iConnector and the node are configured to run at 2 different RF frequencies, or different data rates
  • Unplug, wait 10 seconds, plug in again to enable automatic add or write to modbus Enb_auto_add_sensors = 1
  • Bringing nodes and iConnector together or temporarily setting the smaller Rssi_threshold can add sensors farther (then return the old values)
  • Check the RF frequency, data rate of iConnector and the node
3 Read modbus normal health values but read the data of the node, all are 0
  • The modbus 4 command only supports FW 1.9, old FWs can't read command 4
  • Check the FW of WS433-CL in iConnector if it is older than 1.9 then use command 3 to read data and other registers
4 The node's data has no data of prm1 and prm2
  • The sensor attached to the node is loose
  • For the WS433-M12F node, if the sensor is attached after the battery is attached to the node, the sensor type may be different so the data cannot be read.
  • Attach the sensor to the node firmly
  • Attach the sensor to the WS433-M12F node first. Then remove the node pin, wait for 10 seconds, re-attach to the node to re-identify the sensor
5 Status led of iConnector doesn’t light
  • No power supply
  • Check if the power cable is disconnected
  • Check if the connector of iConnector is loose or disconnected
6 Mobus led of iConnector doesn’t light
  • No RS485 connection
  • Check if the signal cable is loose or disconnected
7 Network led of iConnector doesn’t light
  • No network connection
  • Check if the power cable is disconnected
  • Check if the connector of iConnector is loose or disconnected
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